How Buzzmate Marketing Restored a Client’s WordPress Website in Under Two Hours

Summary:

When a client’s website malfunctioned early one morning, BuzzMate Marketing identified, communicated, and resolved the issue in less than two hours, proving why fast, customer-first service is a core BuzzMate differentiator.

Website Issue Detected: 8:37 a.m.

At 8:37 a.m., a BuzzMate Marketing client noticed that their WordPress website header and footer had disappeared and immediately reached out for help. Within minutes, the BuzzMate team began troubleshooting and implementing a recovery plan.

To protect the visitor experience, the site was temporarily placed in maintenance mode. Our team then notified client leadership, shared transparent updates, and drafted social posts explaining how users could still access support.

Root Cause Identified: 10:00 a.m.

By 10:00 a.m., BuzzMate had collaborated with WordPress technical support to identify the root cause: a malfunction caused by a Plugin update. Once confirmed, BuzzMate immediately applied the fix.

By 10:13 a.m., the website was fully restored and running smoothly.

Total downtime: just 96 minutes.

The ROI of Rapid Response

For most organizations, every minute of downtime means lost visibility, leads, and credibility. BuzzMate’s rapid response and proactive communication protected this client’s online reputation and demonstrated the ROI of having an experienced website maintenance partner on call.

“When something breaks, every minute matters,” says Melissa Vanderfluit, Founder of BuzzMate Marketing. “Our clients trust us because we act fast, communicate clearly, and stay with it until everything’s working again. This was a routine WordPress plugin update that had a bug, but thanks to fast collaboration with the WordPress team, we had the site back online in record time. That’s what sets BuzzMate apart. We put customer service first, every time.”

Why Businesses Choose BuzzMate

From WordPress website support to emergency website recovery, BuzzMate delivers measurable ROI by keeping clients online, visible, and confident in their digital presence.

If you’re looking for a marketing agency that treats your uptime like its own, connect with BuzzMate today.